March 31, 2009
**All sustainable business success is built on delivering real value to the customer. The following six strategies are things all great companies strive to achieve: 1) A clear and well-thought-out vision of what you are trying to create that is exceptionally well communicated to everyone involved. 2) Find the best people who have superior talents and are also masters of collaboration. 3) They create a performance-orientated culture. One that demands flawless operational execution, encourages constant improvement and innovation, and completely refuses to tolerate mediocrity or lack of accountability. 4) Great communication that is open, honest, frank and courageous, both internally and externally. 5) Great company have a sense of urgency to get the important things done while never wasting time on the trivial. 6) They all have extreme customer focus in delivering what customers truly want. These things do not happen by chance, fate or good luck. The only way to build and sustain a corporate culture that embraces consistently superior customer service is to create a process that ensures superb service delivery. **These excerpts are from “Achieving Business Excellence” by John Spence and a complete version can be obtained by going to his blog at http://johnspence.com/blog. John will be presenting the June 16th Chamber Lunch and Workshop. Check out our Web site at www.gainesvillechamber.com in May to register for these two exciting events!